Privacy Policy

This Privacy Policy outlines how TenoBet collects, uses, protects, and handles personal information from individuals who use our services. We are committed to safeguarding the privacy of our players and ensuring that all personal data is processed in accordance with applicable data protection laws in the United Kingdom. This document applies to all information gathered through the Tenobet online casino and associated services.

Information We Collect

To provide a secure and efficient gaming experience, we collect various types of information. This data is essential for account creation, identity verification, and regulatory compliance. The categories of information collected include:

Identity Data: This includes a full name, date of birth, and other details required for Know Your Customer (KYC) verification.
Contact Data: This covers an email address, residential address, and telephone number.
Financial Data: Information related to payment methods, such as bank card details or e-wallet account information, required for deposits and withdrawals.
Transaction Data: A history of wagers, payments, and other transactions conducted on the platform.
Technical Data: This includes an IP address, login data, browser type, and device information collected automatically when our services are accessed.

How We Use Personal Information

The information we collect is used for specific and legitimate purposes. Our primary goal is to deliver a secure, fair, and personalised service. This includes using data to manage player accounts, process financial transactions, and prevent fraudulent activity. Furthermore, information is used to comply with legal obligations, such as age verification and responsible gambling protocols. For details on our commitment to player welfare, please see the Tenobet responsible gambling page. With explicit consent, we may also use contact details for marketing communications about promotions and new features.

TenoBet does not sell or rent personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements to facilitate our services. These partners include payment processing providers, game suppliers, and identity verification services. We may also disclose information to regulatory authorities or law enforcement agencies when required by law to do so.

Data Security and Retention

Protecting player data is a top priority. We employ robust security measures, including SSL encryption, to protect information from unauthorised access, alteration, or disclosure. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

User Rights

Under UK data protection law, individuals have several rights concerning their personal information. These include the right to access the data we hold, request corrections to any inaccuracies, and ask for data to be erased under certain conditions. Players also have the right to object to or restrict certain types of data processing.

Our platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on a device that help us remember preferences, analyse site traffic, and ensure the platform operates correctly. Players can manage cookie preferences through browser settings, although disabling them may affect site performance.

Policy Updates

TenoBet reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage players to review it regularly to stay informed about how we protect personal information. Continued use of our services after any modifications constitutes acceptance of the new terms.

Contact Us

If there are any questions or concerns regarding this Privacy Policy or the handling of personal data, please contact our support team. The team can be reached via the live chat feature on our platform or by email.